| When you cancel | Cancellation fee |
|---|---|
| 24 hours or more before pickup | 0% of the trip fare |
| 12 to 24 hours before pickup | 25% of the trip fare |
| 4 to 12 hours before pickup | 50% of the trip fare |
| Less than 4 hours before pickup | 75% of the trip fare |
| No-show (after pickup time) | 100% of the trip fare |
Grace period for last-minute bookings
- Booked between 24 and 4 hours before pickup: you can cancel free of charge within 1 hour of booking.
- Booked less than 4 hours before pickup: you can cancel free of charge within 30 minutes of booking.
- After the grace period ends, the fee is based on the time remaining until the original pickup time.
- If the pickup time has passed, the booking is treated as a no-show (100%).
- There is no separate exception for cancellations caused by flight changes. Use Track My Flight so your pickup moves with your landing time.
Changes do not reset the clock
Changing the date or time of a booking does not restart the cancellation window. Fees are always calculated from the original booking time and the original pickup time.
Policy version 2026-10-13.1. These policies are shown and accepted before every booking.